DigiStack

Unleashing efficiency in the service industry through automation

Preamble

Service industry since its inception has been in demand with an exponential growth in the service needs. Every industry is now requiring service in all aspects. Though service is provided by humans but some where its needs knowledge and some cases it does not. Human intervention is almost a mandate in the service, but to manage them is a tedious job where service providers struggle to gain the efficiency & proper desired output at the specified time.

This is where the technology comes into picture and can solve the issue where the providers would be able to manage the service persons so that the output should be optimum

The Scenario

The scenario where for a service provider there are multiple people working and getting tasks assigned, it is a cumbersome effort to manage and assign the tasks in a proper manner to get the desired results. When a customer raises a ticket for a service, tracking manually over calls which service personnel is near by and free and then assigning him with out any track of when the personnel reaches and how much time spent on the service, all these are the major pain points while tracking and auditing for any service providing agency.

The Solution

  • Understanding the pain point and the business requirements, our constant months of consulting & brainstorming helped us reach to a solution we named DigiStack, a stack of digital solutions. This application would solve the purpose of the pain mentioned in the pain.
  • Automating the entire workflow step by step using enterprise level technology and making it possible was the main focus.
  • Automating the ticket raising system by giving the platform to raise tickets based on the service required and then automatically creating the task based on the service required as jobs and then assigning from backend the free service persons was the first step towards digitization or automation. This in turn saved a lot of time and solved management issues of managing the service persons.
  • Next step was the management of the inventory of their warehouse with the spare-parts & machines. The entire inventory was automated on the same application adding another features to the feature list. The number of tasks created based on the specific required service, was then maintained by the automated billing system to generate the bills and invoices.

Some features of DigiStack

01

Authentication using Username & Password

02

Dashboard with the count of tickets based on status, with the upcoming tasks and whom the task is assigned

03

Raise tickets based on the customer, business customer & service required

04

Create & schedule tasks for the service persons to perform the specified task

05

Billing and Invoice generation

06

Mobile Application (iOS/Android) to suffice the need of service per – sons to get notified im – mediately once task is scheduled for a quicker response time

Difference We Created

A smooth transition from a excel based service tracking system to fully automated tracking.

This ensured 30% improvement in service life cycle