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Our "Smart Solutions" that can drive your business swiftly. Being resilient is our character throughout.
Despite the cutbacks, reviews and search for savings, many organisations are still investing in technology projects. Our recent survey found that 41% of organisations will continue to accelerate digital transformation initiatives. But the climate of uncertainty coupled with the economic downturn means that even organisations that have continued to do well during 2020, are looking to increase resilience by reducing risk – including vendor-related risk – and are demanding shorter ROI periods on investments. It is worth remembering that satisfaction levels among tech buyers are generally low, which suggests that the gap between customer expectations and vendor delivery is high.
Preparation is the key to maximizing ROI – knowing that you’ve selected the right solution and are ready for implementation. Investment in the implementation is equally important – numerous surveys over the years highlight that the software itself is rarely the reason for IT projects failing. Discussions with clients over the years have backed this up, revealing a lack of investment in preparation, project management and implementation. It is worth remembering that even the simplest of IT systems requires some level of work to install and configure – and the more complex your environment, the more careful you will need to be.